These terms and conditions apply to car park bookings made on the official GoPARK (www.goparkklia.com) website.
Please read these terms and conditions through carefully.
GeneralThese terms and conditions ("Terms") apply to all bookings for services made via the websites noted above.
The official GoPARK website is owned by Gopaland Sdn Bhd (Company number: 1205033D) which is incorporated in Malaysia. The registered office is No 1 Jalan 4, Bandar Baru Salak Tinggi 43900 Sepang Selangor.
In these Terms "you" and "your" refer to the person who makes a booking for our services and "we" and "us" refers to the GoPARK, as described above. The contract for car parking is made between you and GoPARK.
GoPARK reserves the right, without notice, to amend the specification of the products or services presented on this site and to discontinue any product or service and all bookings are subject to this right.
GoPARK reserves the right to change these Terms at any time, but once you have made a booking the Terms which apply are those which were on the websites at the time of booking. We recommend that you always read these Terms before booking, to satisfy yourself that you accept them.
We reserve the right if prevented from supplying the car parking for any reason to cancel our contract or provide a suitable alternative parking location at no extra charge. We will attempt to provide as much notice as is possible. Where this is not possible or alternative parking is not required we will cancel the contract and will refund the payment received in respect of the booking to the credit/debit card used for payment but will not be responsible for any other costs, which you may incur as a result.
We are only supplying you with car parking under the contract and will not be responsible for any costs, compensation or expenses relating to any flights or other services that you may have arranged. You are responsible for ensuring that you allow sufficient time for car parking, transfer to terminal, airport procedures (including but not limited to checking –in and security) and any subsequent flight/travel arrangements. Please refer to section 10 for further detail regarding transfer service and recommended transfer times.
Although we attempt to provide our customers with a satisfactory service should you have any complaints, please use our online feedback process as follows:
Should you need to contact us, please call our Customer Contact Centre on the following free phone numbers:
GoPARK Customer Care – 012 623 8267
Bookings can be made by persons aged 18 years or over.
You are entering into a contract with GoPARK for the car parking product at the vicinity of Kuala Lumpur international Airport or Sepang area as described on the website for the dates and times confirmed in the online booking process and set out in your booking confirmation. The date of the contract is the date of confirmation of the booking by email. Your booking is only valid for the designated car park. Any additional charges incurred as a result of non-compliance with entry/exit instructions or use of a different car park will not be refunded.
Bookings must be made at least 1 hour prior to your arrival time at the Parking area. All Car Park bookings are subject to availability and the GoPARK reserves the right to withdraw availability at its entire discretion for a given date.
When you book car parking via our websites you will be given a unique booking reference number, you will need this if you want to make any changes to your booking.
You must not resell or transfer any booking (in whole or in part).
The price you pay is the price accepted and confirmed to you during the online or phone booking process. All prices are in Ringgit Malaysia and include all applicable taxes. The price you pay is fixed for the duration of your stay in the car park. The booking is valid for a single park entry and exit during the dates you have booked.
Where you have booked valet parking you will be asked to provide the details of your return flight, including your return time. If the information you provide is incorrect there may be a delay in returning your vehicle of up to 2 hours.
Payment must be made in upon parking your vehicle at the parking lot. When you have completed your booking having provided all of the necessary details, we will send you email confirmation of your booking. You are responsible for supplying a valid email and we cannot be held responsible for non-delivery due to transmission failure or an incorrect address details provided to you.
Cancellations and Amendments
You can cancel/amend your booking by visiting the website you used to book and follow the online instructions
In the event of any problems, you may alternatively cancel by phoning our 012 513 8267.
You must enter/exit the car park following the instructions provided to you in your e-mail confirmation and on the car park booking confirmation page.
Upon entry at the barrier, you are required to press the ticket button and automatically machine will print a validated ticket for you. Please take this ticket and the barrier will raise to allow entry. This ticket is important and therefore must be kept safe, as customers will be required to insert the ticket into the exit barrier in order to exit the car park.
Car Park Conditions of Use
You acknowledge that you enter into this contract with us on the basis of these Terms. You agree to indemnify us for any losses we suffer in respect of any breach of these Terms, including but not limited to overstay charges and charges for breaching the car park terms including leaving the car park without paying any unpaid charges which are due for the car.
Car parks are priced per calendar day. If a customer stays up to 3 hours beyond the exit time specified during the booking process you will not be charged an additional fee. If however, you leave the car park more than 3 hours after the exit time specified at time of booking you will be charged an ‘Additional One Day’ charge.
The overstay charge must be paid in full before you leave the car park. Please note that this extra charge applies irrespective of the reason for your delayed return to the car park, unless your delayed return is caused by the negligence of the GoPARK.
All vehicles are parked at the owner’s risk. When you have parked your vehicle, it is your responsibility to:
• lock your vehicle securely;
• fully close all windows of your vehicle;
• apply your handbrake properly;
• engage any steering lock, alarm or immobiliser you have;
• not leave any animal or person within your vehicle;
• remove your possessions and ensure that any possessions you decide to leave in your vehicle are placed in a locked boot and are not on display.
GoPARK is not responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things. GoPARK do not accept any valuables or other articles for safe custody.
Where CCTV cameras are installed in our car parks they are used to assist in the proper running of the car park. The CCTV cameras may also act as a deterrent to criminal activity. We do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in car parks where CCTV is installed. If you believe that criminal damage has been caused to your vehicle/property you should report this to the police. In the event that there is any footage available, the local Police force has full access to all of our CCTV and the GoPARK would fully cooperate with any police investigation as needed.
While the GoPARK uses reasonable endeavors to ensure that the car parks are secure, GoPARK does not guarantee that they are a secure environment.
Vehicles must be parked, wholly, in the appropriate marked bays only. Additionally, vehicles must be parked in a manner so as not to cause any obstruction to other car park users.
You must comply with all directional signage and other instructions when in the car park area.
We reserve the right to refuse the admission of any vehicle to the car park for any reason whatsoever and may remove from the car park or move within the car park any vehicle by whatever method we consider reasonable.
We reserve the right to move vehicles within the car park, by driving or otherwise, to such extent as is reasonably necessary for the purposes of safety to persons or property to avoid obstruction or for the more efficient arrangement of its parking facilities.
We additionally reserve the right, where the car park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient car park within the control of GoPARK or otherwise as may be expedient.
No vehicle shall be towed into the car park and no work on or cleaning of vehicles by users or their agents is permitted in the car park.
No activity in connection with the selling, hiring or other disposal of vehicles shall be carried out in the car park.
Damage Notification and Complaints Procedure
If your vehicle sustains damage while in the car park or if you lose your vehicle or any of your possessions from your vehicle while it is in the car park, you should:
• immediately inform a member of the GoPARK staff. An on duty Manager/supervisor will then document the incident.
• in the case of theft, immediately inform the police
We do not accept liability for any damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the short stay, mid stay, long stay, multi storey or jet parks car parks.
If you wish to register a complaint about the service that you have received please use our online Contact Us Form.
If you damage another customer’s vehicle you should report the matter to us giving the registration numbers of both vehicles. You must also notify the owner of the other vehicle by leaving a note on the windscreen of their vehicle providing your vehicle and contact details and any other details that are relevant to the incident.
Disposal of Abandoned Vehicles
If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, we will deem the vehicle to have been abandoned in the absence of a written notification to us specifying the following:
• the vehicle registration number;
• its approximate location within the car park; and
• the reason for the delay in collection plus details of the expected (revised) collection date.
We reserve the right to engage and/or permit a lawful authority to remove (or where we are unable to identify the current legal registered owner of the vehicle, to take steps ourselves to remove) and to dispose of or sell your vehicle.
Before disposing or selling an abandoned vehicle we will refer the matter to the appropriate authorities, which may include the local council and police. We will also affix a notice to the vehicle at least 7 days before the date on which we propose to remove the vehicle.
Where we sell an abandoned vehicle at auction, the proceeds of sale will be applied in and towards satisfaction of all sums owing to GoPARK. Any balance of these sales proceeds remaining after satisfaction of such sums shall be held by us on behalf of the registered owner of the vehicle and paid over on proof of entitlement.
In using the car park, you agree to abide by any additional terms that may be displayed in or around the car park. If on entry to the car park you are not willing to abide by the additional terms then please leave the car park immediately.
It is important to the effective management of the car park:
• that you do not park within a bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed);
• that you park within a marked bay;
• that you comply with all signs in the car park.
The following are not permitted in our car parks, and we reserve the right to refuse to allow you to use the car park if you carry out any of these activities in our car parks:
• conducting any service work, cleaning or repairs to your vehicle;
• carrying out any business activity, including but not limited to in connection with selling, hiring or other disposal of your vehicle;
• filling or emptying of fuel tanks;
• misusing or damaging any part of the car park;
• parking outside of a designated parking bays (appropriate to your vehicle) or otherwise as instructed by car park staff;
• driving dangerously or too fast;
• making unnecessary noise or nuisance, including playing music in a way that annoys other users of the car park or people living or working nearby;
• filming or taking photographs;
• cooking or lighting fires;
• using the full facilities of a camper van, including but not limited to the toilet, bathroom and kitchen;
• doing or attempting to do anything which is a criminal offence;
• spending excessive time (as we may determine) in your vehicle in the car park. This includes sleeping in your vehicle.
The use of this car park may be regulated by traffic orders or byelaws under which a charge will be payable for failing to comply with these terms and conditions or the requirements of the relevant order or byelaw.
If the equipment in the car park is damaged by you, your vehicle or the passengers in the vehicle then, except where the damage arises from our negligence, we will seek to recover the cost of that repair and associated administration costs from you.
If you park your vehicle either in a parking bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed or an entitlement to use that space) or if you park outside of a marked bay you, GoPARK reserves the right to charge you a fine of RM50 per day (or such other fine as set out on the terms and conditions on entry to the car park). We may require you to pay this fine on exit from the car park.
If you breach these terms and conditions and incur any additional charges, such as overstay charges or charges for parking in the incorrect parking bay, we may use a third party to collect such charges from you where you do not pay such charges on leaving the car park. Our third party will send you a notice of any unpaid charges along with notice of how long you have to pay those charges and any administrative fees payable. If you do not pay the charges within the relevant timeframe, you will be issued with a further notice which will set out any further charges payable by you as result of your failure to pay. These charges will vary depending on what your initial charge is payable for, with a minimum charge of RM100 payable where you have overstayed for under 24 hours. We recommend you carefully read any such notices setting out the charges and payment dates, discounts may be stated for prompt payment.
Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the complimentary transfer service. Guides to the estimated transfer time (in normal traffic conditions) are set out on the websites, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the shuttle. GoPARK does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.
Where applicable, please take care to ensure that you board the correct Shuttle.
Please ensure that you remember to take all of your luggage off the shuttle when you arrive at the terminal. GoPARK does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the shuttle.
GoPARK does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional traffic volumes, road works or accidents, mechanical breakdown or failure, adverse weather conditions or staff shortages (howsoever caused).
Events Beyond GoPARK's Control
We do not accept liability for any failure by us to perform our obligations due to an event beyond our reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.
Our Liability to You
GoPARK will act with reasonable skill and care when providing services to you.
Nothing in these Terms limits our liability in the case of death or personal injury caused by our negligence, or in the case of fraud.
Our liability to you for the provision of car parking shall be limited to RM1,000.
We do not accept liability for:
• any indirect or consequential loss;
• any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings;
• damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park;
• for theft of or from your vehicle unless you have entrusted the keys of the car to GoPARK and then only provided that the keys have been used in order to carry out the theft or where such damage or theft is caused by the negligence of GoPARK or its agents or employees, and then only to the extent that the GoPARK’s negligence has caused or contributed to the relevant damage or theft.
You should be aware that it is impossible to exclude persons misbehaving from our car parks and that we cannot therefore guarantee the security of your vehicle or its contents. Accordingly GoPARK, its staff will not accept liability in respect of any loss, destruction, theft of or from, removal of or damage to the vehicle.